Our contact details

Name: Virtue Logistics Ltd
Address: 71-75 Shelton Street, London, Greater London, WC2H 9JQ
Phone Number: 07574 440 203
E-mail: info@virtuelogisticsltd.co.uk

Personal Information we collect :

We will only give your personal information to other third parties where the law either requires or allows us to do so.

Your Personal Information

We will use the personal information you provide to us:

• to Our Subcontractors (including Our Transport Providers) for the purposes of undertaking the Services;
• to process your payment for the Services;
• if you agreed upon booking the Services, to give you information about similar services that We provide.

We currently collect and process the following information:

• Personal identifiers, contacts and characteristics (for example, name and contact details);
• Payments Details;
• Email Address.

How we get the Personal Information and Why We Have It:

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• Information that you provide by filling in forms online or filling in forms as part of the registration process, verbally, via email or any other medium. This includes information provided at the time of registering online to use the Platforms, subscribing to and using our service, or requesting further information or services. We may also ask you for information when you for example report a problem with our services;
• This could include, but not limited to, personal details such as name, email address, telephone number or any other information entered when using the online forms , completing our survey forms, or using our services;
• If you contact Us, We may keep a record of that correspondence;
• We may also ask you to complete surveys that We use for research purposes, although you do not have to respond to them;
• Details of your visits to our online webpage including, but not limited to, traffic data, location data, weblogs and other communication data, and the resources that you access.

Business Clients – Information we collect from other sources

We will also obtain personal data from other sources as follows:

• Publicly available sources which includes, but is not limited to, Google, Companies House and social media platforms.
• Private sources such as Creditsafe.
• From our insurance partners from whom you have obtained a policy, and where you have given appropriate permissions, in order for us to check that you have appropriate insurance policies in force.

Uses made of your Information

Lawful basis for processing

We rely on your consent as the lawful basis on which we send you newsletters and promotional materials which we feel may be of interest to you, including those from our advertisers, where you have signed up on our Platforms to receive such newsletters and promotional materials.

We rely on your consent as the lawful basis where you have agreed to participate in a survey, and for the processing of such personal information as has been collected through that survey.

We rely on “performance of a contract” on which we collect, use and share (in accordance with this policy only) your personal data in order to provide our services or to receive your services pursuant to an agreement with you.

We rely on “legitimate interest” where:

• We collect, use and share (in accordance with this policy only) your personal data in order to provide our services pursuant to an agreement with an organisation that has engaged you
• We use and process your contact details to correspond with you to build a potential business relationship, including providing you with materials and information we feel may be of interest to you
• We collect, use and share (in accordance with this policy only) your personal data in order for you to receive services from a service provider pursuant to an agreement entered between you and the service provider.

Purposes of Processing

We use information held about you in the following ways:

• To provide you with our services.
• To provide you with information and offers that you request from Us or which We feel may interest you.
• To carry out our obligations arising from any contracts entered into between Us and you.
• To allow you to participate in interactive features of our service, when you choose to do so.
• To notify you about changes to our services. 

Marketing

In addition to the above uses We may use your information , to notify you about goods or services, including those of our advertisers, which may be of interest to you. Where We do this, We will contact you by electronic means (e-mail or SMS) only if you have consented to such communication.  If you do not want Us to use your data in this way please either (i) tick the relevant box situated on the form on which We collect your data (for example, the registration form); (ii) unsubscribe from our electronic communications using the method indicated in the relevant communication; or (iii) inform Us at any time by contacting Us at the contact details set out below.

Disclosure of Information

We routinely disclose your personal data to third parties as follows:

• We may pass your information to our third party service providers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf;
• Where you have agreed to use the services of a service provider that is registered with us, we may share your information with such service providers in order for them to provide you with their services.

 
Other than as set out above, and save insofar as is necessary in order for Us to carry out our obligations arising from any contracts entered into between you and Us, We will not share your data with third parties unless We have procured your express consent to do so.

Storing your Personal Data

We take appropriate measures to ensure that any personal data are kept secure, including security measures to prevent personal data from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal data to those who have a genuine business need to know it. Those processing your information
will do so only in an authorised manner and are subject to a duty of confidentiality.

Where We process payment transactions, these will be encrypted using SSL technology. Where We have given you (or where you have chosen) a password which enables you to access certain parts of the websites/applications, you are responsible for keeping this password confidential.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where We are legally required to do so.

Unfortunately, the transmission of information via the internet is not completely secure. Although We will do our best to protect your personal data, We cannot guarantee the security of your data transmitted to the website or our application; any transmission is at your own risk. Once We have received your information, We will use strict procedures and security features to try to prevent unauthorised access.

The Web- Platforms may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and terms of use and that we do not accept any responsibility or liability for these policies and terms of use. Please check these policies before you submit any personal data to these websites.

How long do we keep your Personal Data

We will hold personal data including but not limited to name, address and contact details for the period we are required to retain this information by applicable UK tax law currently seven years.

We may store other personal information that you have provided us for as long as it is reasonably necessary taking into consideration our need to provide you with the services you have signed up to, to resolve any disputes, enforce our rights and/or respond to queries.

If you have any questions about our data retention policy please contact us.

Where we store your Personal Data

All information We hold about you is stored on our hosted secure servers.

The data that We collect from you may be transferred to, and stored at, a destination
outside the European Economic Area (“EEA”). It may also be processed by staff
operating outside the EEA who work for Us or for one of our suppliers. Such staff maybe
engaged in, among other things, the fulfilment of your orders, the processing of your
payment details and the provision of support services. By submitting your personal data,
you agree to this transfer, storing or processing.

If you would like further information, please contact Us (see ‘Contact’ below). We will not
otherwise transfer your personal data outside of the United Kingdom or EEA or to any
organisation (or subordinate bodies) governed by public international law or which is set
up under any agreement between two or more countries.

Your Rights

Under the General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to:

• access to your personal data and to certain other supplementary information that this Policy is already designed to address
• require Us to correct any mistakes in your information which we hold
• require the erasure of personal data concerning you in certain situations
• receive the personal data concerning you which you have provided to Us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
• object at any time to processing of personal data concerning you for direct
• marketing
• object in certain other situations to our continued processing of your personal data
• otherwise restrict our processing of your personal data in certain circumstances
• claim compensation for damages caused by our breach of any data protection laws

For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals rights under the General Data Protection Regulation.

If you would like to exercise any of those rights, please:

• email, call or write to us (see ‘Contact’ below)
• let us have enough information to identify you for example account number, user name, registration details.
• let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and
• let us know the information to which your request relates, including any account or reference numbers, if you have them.

Making a formal complaint

We hope that We can resolve any query or concern you raise about our use of your information. The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or telephone 0303 123 1113.

Changes to our Privacy Policy

We reserve the right to modify this policy at any time. Any changes We may make to our policy in the future will be notified and made available to you using the Platforms. Your continued use of the services and the Platforms shall be deemed your acceptance of the varied privacy policy.

How to Complain

If you have any concerns about our use of your personal information, you can make a complaint to us at:
Virtue Logistics Ltd
71-75 Shelton Street, London, Greater London, WC2H 9JQ.

You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk